Return Policy (Request RMA)

Read this policy carefully.

Unless noted below or in the product description, most products can be returned directly to BY-POS bv within 7 days from the date of invoice if all of the following requirements are met. Items returned must first be issued a Return Merchandise Authorization (RMA) number ( you must Login ). RMA numbers are valid for 7 days only. Please allow 2-4 weeks to process refunds and credit your account. Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns of Print heads, Media (labels, ribbon, receipt paper, cable's, etc.), Software, Encrypted Products or Symbol Service Contracts. For certain items all sales are final and returns are not available, see product descriptions for information. BY-POS bv does not accept returns on special order products. These are products which are not listed on the site for purchase. Magtek and Pioneer Products are Non-Returnable. (as per manufacturers policy) Select Opticon Products - OPN2002 and H16 - are Non-Returnable. (as per manufacturers policy)

We apply B2B term and conditions!  

To receive credit, all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory fresh condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:

We Accept only: ( Complete products in double box )

We only refuse: ( Not Complete, docktaped or Damaged) 


General Inventory Restocking Fees:

18% of purchase price (minimum 50 EURO) will be automatically charge for all goods which are send back to us. 

BY-POS bv Systems Restocking Fees:

All BY-POS bv Complete Retail and Restaurant Systems may be returned within 7 days of the date of invoice. A restocking fee will be applied to all returns on a per unit basis. One unit is considered to be either a Main Register, a Back Office Station, or an Order Station. For all systems, the customer is responsible for shipping costs associated with sending the systems back to BY-POS bv. Any products that are not in “Factory Fresh” or “Like New” condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by BY-POS bv.

Productes which are shiped after 7 day's will not be stock back and we'll NOT refund the payment.